There was a decrease in the level of work satisfaction experienced by employees at a well-known national call center in Sydney, as well as an increase in the number of employees who left their positions. Employees frequently said that they had feelings of exhaustion and isolation from their surroundings after having to cope with lengthy lines of challenging calls. There were other instances in which members of the staff brought up this issue of concern. Workers would be able to receive counseling, learn how to cope with stress, and receive training on how to be more resilient at any time of the day or night, seven days a week, if an employee assistance program (EAP) were to be established. This made it much simpler to retain employees for an entire year since they were more involved in the process, which resulted in increased satisfaction among consumers. The service that the customers experienced was also a source of satisfaction for them.

Also, the customer service center of a retail bank came to the conclusion that the stress experienced by the personnel was the primary factor contributing to the decline in service, and as a result, they made the decision to initiate an employee assistance program (EAP). Both the agents and the supervisors were trained by the provider of the Employee Assistance Program (EAP) how to be strong in a manner that was specific to them. Additionally, the supplier assisted the managers in gaining a better understanding of how to do their duties. People grew happier and had a lower likelihood of missing work as a direct result of the workplace being more creative and healthier as a consequence of this.